WAUKEGAN, IL
WAUKEGAN FAMILY DENTAL CENTER
FAMILY DENTISTRY

 
Statement of Philosophy

Our Purpose: To serve our patients by providing the highest quality dental care and service possible in a comfortable and relaxed atmosphere.

Our patients: Always number one and that's how they are always to be treated. In return for our unequaled treatment they agree to follow our advice, keep their appointments and meet their financial obligations.

Our Staff: The success of the practice and the fulfillment of our goals can only be realized by employing exceptional people. Only the best people will do. Each with their own special individual talents and abilities.

Our Team: Each person must understand their role in the office as a team member and become intimate with their jobs and use that intimacy to share in the shaping of their job and the direction of the office. They must give each other space to use their special gifts and respect each other for those gifts.

Continuing Education: Pursuit of excellence in patient care and the constant change within the dental field require the team members to continually refine their skills through continuing education and staff meeting participation. We view the attainment of excellence as a journey requiring constant growth and openness to change.

Sound Business Management: Good sound business principles will be followed. Fees will be determined by the need to make a profit and to provide an adequate return on the substantial investment required to maintain the office. Fees must also reflect the fact that the highest quality materials and services are more expensive. The doctor has a responsibility to educate the staff on the meaning of the various statistics that monitor the health of the practice, to inform the staff of his expectations and make sure the expectations are being met.

Leadership: Our office will provide support, feedback and leadership to foster long term growth for each employee. The staff will always be welcome to provide input on ideas, concerns and solutions for our practice, because all share a part of the practice. The ultimate responsibility is with the doctor, and all decisions will be based on our dedication to quality care for our patients. Cultivating an attitude and setting an example that is positive, I will provide support, encouragement, and feed back. My vision is that we will enjoy every day, taking great pleasure in giving all our patients the very best dental experience they have ever had.

 

Michael S Papendick DDS
Serving the Waukegan - Zion - Winthrop Harbor
Wadsworth and Gurnee IL areas.

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